Is your Control Systems Integrator a business partner or do you think of them more as a car repair mechanic? Someone you only see when there is a problem and you never are quite certain if they are telling you a line or shooting you straight. Do you ever have that feeling the mechanic isn’t doing something to your car to make you come back in a week or two? That trust with your system integrator is extremely important as you consider what might happen if the engine of your production systems breaks down.
Ask yourself five critical questions?
- Does your control systems integrator customize their work to meet your needs?
- Are your SCADA and IT systems growing as you grow?
- When was the last time your provider brought you new and innovative ideas?
- Are they following through when they say they will get the job done in a timely manner?
- Do you trust them?
A trusting relationship with your systems integrator is very important in getting the best service possible. If you can’t answer these five questions in the affirmative, then it might be time to look for a new control systems partner. Your systems integrator should have three qualities for you to trust them. The first is for them to be ready and willing to adjust to your needs. The second thing is for them to have a good communication system in place to work around what you want. Lastly, the third one is to simply be more involved with you. If your integrator isn’t doing these things, it is time to change.
Thompson Automation has been meeting the needs of customers for more than 30 years. Thompson is not about “products” and fitting you into the mold of what the “system” will do rather we spend our time fitting the best solution around your needs. We craft custom solutions to meet our customers’ specific needs. We can assure you that Thompson is the way to go.
If you need reliable and dependable experts to help with any of your controls and automation needs then don’t hesitate to contact us. Our information is: